Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.

Please follow these steps:
1. Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.
2. The exchange and return procedure is carried out through DHL Express or DHL Parcel. To do it, you only have to email our exchange and returns team in order to schedule the new date that best suits you. The return shipping cost from your address to our premises is totally free of charge for you.

Important Note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses. 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.

Please follow these steps:
1. Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.
2. The exchange and return procedure is carried out through DHL Express or DHL Parcel. To do it, you only have to email our exchange and returns team in order to schedule the new date that best suits you. The return shipping cost from your address to our premises is totally free of charge for you.

Important Note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses. 

You have 15 days starting from the date stated on your invoice.

You have 15 days starting from the date stated on your invoice.

Refunds can take up to 5 days. We can only refund you once the item(s) have arrived at our storage facility and their condition has been verified. If you have not received a refund within 7 days, please contact us by our Contacs us page or through our social media platforms (see below). 

Important Note: An email will be sent to your inbox as soon as we receive your package at our facilities. You must reply to that email in order for us to proceed with the refund or exchange. 

Refunds can take up to 5 days. We can only refund you once the item(s) have arrived at our storage facility and their condition has been verified. If you have not received a refund within 7 days, please contact us by our Contacs us page or through our social media platforms (see below). 

Important Note: An email will be sent to your inbox as soon as we receive your package at our facilities. You must reply to that email in order for us to proceed with the refund or exchange. 

If you have received a defective item, send us an email at info@ubonlinestore.com or contact us through social media (see below) with pictures of the items and of your invoice. We will then get in touch with the brand so that the items’ conditions can be evaluated . As soon as the brand confirms that it is indeed a defect, we will ship out a new item to you within 7 days at no extra cost to you. 

If you have any questions or concerns, contact us by our Contact us page or through social networks (see below).

If you have received a defective item, send us an email at info@ubonlinestore.com or contact us through social media (see below) with pictures of the items and of your invoice. We will then get in touch with the brand so that the items’ conditions can be evaluated . As soon as the brand confirms that it is indeed a defect, we will ship out a new item to you within 7 days at no extra cost to you. 

If you have any questions or concerns, contact us by our Contact us page or through social networks (see below).

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

Did you order the wrong item or change your mind?

1. Within the first 2 hours you may cancel or exchange the items you ordered. Please contact us through our Contact us page or social media platforms (see below). 
2. It has been more than 2 hours but less than 8 hours after you place your order, you can cancel it at no cost to you. If you wish to make changes to your order, we will need to cancel your initial order so that you may place another one. 
3. If it has been more than 8 hours after you place your order, we will no longer be able to cancel your order. Nonetheless, once you receive it you may exchange it or return it. 
4. If you realize that you entered a wrong address, please send us an email or contact us through social media as soon as possible. 

Did you order the wrong item or change your mind?

1. Within the first 2 hours you may cancel or exchange the items you ordered. Please contact us through our Contact us page or social media platforms (see below). 
2. It has been more than 2 hours but less than 8 hours after you place your order, you can cancel it at no cost to you. If you wish to make changes to your order, we will need to cancel your initial order so that you may place another one. 
3. If it has been more than 8 hours after you place your order, we will no longer be able to cancel your order. Nonetheless, once you receive it you may exchange it or return it. 
4. If you realize that you entered a wrong address, please send us an email or contact us through social media as soon as possible. 

Please verify that the email is not in your junk mail or spam folder. If you have created an account on our website, log in with your account details and make sure you have entered the correct email address.

If you have gone through the steps above and neither one applies to you, please contact us through our Contact us page or social media platforms (see below).

Please verify that the email is not in your junk mail or spam folder. If you have created an account on our website, log in with your account details and make sure you have entered the correct email address.

If you have gone through the steps above and neither one applies to you, please contact us through our Contact us page or social media platforms (see below).

1. Choose the items that you wish to purchase as well as the size in which you would like to receive them and add them to your shopping cart. 

2. Once you have selected all the items go ahead and click on the shopping cart icon at the top of the page in order to proceed to checkout. 

3. Fill in your shipping information (name and address). In this step, you can also enter any promotional code, voucher code or gift card code that you may have. 

4. Select your desired shipping method 

5. Select your method of payment.

We accept the following methods of payment:
• Cash on delivery (only valid for Spain and Portugal)
• iDeal
• Credit Card
• PayPal

6. Click in ‘Finalize order’ 

Once you place your order, a thank you message will appear in your screen confirming your purchase and a confirmation email will be sent to your email address. Once the package has left our storage facility, you will also be notified by email.

1. Choose the items that you wish to purchase as well as the size in which you would like to receive them and add them to your shopping cart. 

2. Once you have selected all the items go ahead and click on the shopping cart icon at the top of the page in order to proceed to checkout. 

3. Fill in your shipping information (name and address). In this step, you can also enter any promotional code, voucher code or gift card code that you may have. 

4. Select your desired shipping method 

5. Select your method of payment.

We accept the following methods of payment:
• Cash on delivery (only valid for Spain and Portugal)
• iDeal
• Credit Card
• PayPal

6. Click in ‘Finalize order’ 

Once you place your order, a thank you message will appear in your screen confirming your purchase and a confirmation email will be sent to your email address. Once the package has left our storage facility, you will also be notified by email.

If you wish to order a size that is currently out of stock, you have two options:
1. Contact us. You may request to held in reserve the item you wish, that once it is back in stock. Send us pictures of the items and size you wish to reserve. Also send us your phone number, address and e-mail. As soon as the items become available, we will contact you.
2. In the online store, choose the size you wish and fill in your contact details. As soon as the requested size is back in stock, you will be notified by email or message. 

If you have any questions please contact us through our Contact us page or social media platforms (see below).

If you wish to order a size that is currently out of stock, you have two options:
1. Contact us. You may request to held in reserve the item you wish, that once it is back in stock. Send us pictures of the items and size you wish to reserve. Also send us your phone number, address and e-mail. As soon as the items become available, we will contact you.
2. In the online store, choose the size you wish and fill in your contact details. As soon as the requested size is back in stock, you will be notified by email or message. 

If you have any questions please contact us through our Contact us page or social media platforms (see below).

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.